I am stuck on customer interviews without leading. I need to write interview questions that uncover behavior instead of collecting compliments, but my current attempt is getting vague and too big. What would you check first?
My notes from fixing customer interviews without leading
Not magic wording, just enough context and a clear definition of done. Easy to adapt.
First, shrink the decision. Do not solve the whole subject at once.
- Start from observed behavior.
- Write the riskiest assumption down.
- Choose a measurable next test.
Write down the result you need by the end of this session. Then choose one input you trust and make a first pass that can be checked. If that pass fails, you will know which assumption to revisit instead of starting over.
The smaller decision was the missing piece. I was asking for the whole system at once.
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